Privacy Policy

Privacy Policy
Last updated: 4th January 2026

This Privacy Policy explains how Victoria Gentry Silks (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from Victoria Gentry Silks

1. Information We Collect

When you visit our website or place an order, we may collect:

Personal Information

Name
Email address
Billing and shipping address
Phone number
Order details

Payment Information:
Payments are processed securely by Stripe. We do not store or have access to your full payment card details.

Automatically Collected Information

IP address
Browser and device information
Pages viewed and interactions with the site

2. How We Use Your Information

We use your personal information to:

Process and deliver orders
Communicate with you about purchases or enquiries
Provide customer support
Improve our website and products
Prevent fraud and ensure security

We do not sell your personal data.

3. Legal Basis for Processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on:

Contractual necessity (to fulfil your order)
Legal obligations (tax and accounting requirements)
Legitimate interests (improving services and preventing fraud)
Consent, where required (e.g. marketing emails)

4. Cookies

We use cookies to:

Enable essential website functionality
Remember preferences
Analyse website traffic

You can manage or disable cookies through your browser settings.

5. Sharing Your Information

We share personal data only with trusted third parties necessary to operate our business, including:

Stripe (payment processing)
Shipping and delivery providers
Website hosting and analytics services

These providers are required to protect your data and use it only for agreed purposes.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil orders and meet legal obligations.

7. Your Rights (UK GDPR)

You have the right to:

Access your personal data
Request correction or deletion
Object to or restrict processing
Request data portability

To exercise your rights, contact us at info@victoriagentrysilks.com

8. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Us

Business Name: Victoria Gentry Silks
Email: info@victoriagentrysilks.com
Country: United Kingdom

Terms & Conditions

Terms and Conditions
Last updated: 4th January 2026

These Terms and Conditions apply to the use of Victoria Gentry Silks and purchases from Victoria Gentry Silks, a business operating in the United Kingdom.

By using our website or placing an order, you agree to these terms.

1. Products

We sell silk scarves, ties, pocket squares and luxury fashion accessories.
We make every effort to display products accurately, but colours may vary slightly due to screen settings.

2. Prices & Payment

All prices are listed in GBP (£) unless stated otherwise
Payments are processed securely via Stripe
Full payment is required at checkout

We reserve the right to refuse or cancel orders due to errors, suspected fraud, or stock issues.

3. Shipping

Shipping costs and delivery estimates are shown at checkout
Delivery times are estimates, not guarantees
We are not responsible for delays caused by couriers or customs

4. Returns & Refunds (UK Consumer Rights)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your items.

Conditions:

Items must be unused, unworn, and in original packaging
You must notify us within 14 days of delivery
Return shipping costs are the customer’s responsibility unless the item is faulty

Due to the delicate nature of silk products, items showing signs of wear or damage may not be eligible for a refund.

This does not affect your statutory rights for faulty or misdescribed goods under the Consumer Rights Act 2015.

5. Intellectual Property

All content on this website — including images, designs, logos, and text — belongs to Victoria Gentry Silks and may not be used without written permission.

6. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded under UK law.

7. Governing Law

These Terms are governed by the laws of England and Wales.

8. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page.

9. Contact Details

Business Name: Victoria Gentry Silks
Email: info@victoriagentrysilks.com
Country: United Kingdom